Privacy Policy

We collect only the information necessary to provide, maintain, secure, and improve our educational Services.

A. Personal Information

When you register or use our Services, we may collect:

• Name
• Mobile Number
• Email Address

B. Profile and Education Information

To create and manage your learner profile and provide relevant educational services, we may collect:

• Profile information
• Education-related information, such as school/college, class, board, course, or other education details provided by you

C. Learning and Progress Information

To provide and manage educational services, we may collect information relating to your use of learning features, including:

• Courses or educational content accessed or purchased
• Learning progress
• Course completion status
• Quiz, test, assignment, or other learning activity results, where applicable
• Study or activity history related to the Services

D. Device and Technical Information

When you use our Services, certain device and technical information may be collected automatically, including, where applicable:

• Device model
• Operating system
• App version
• Device or app-related identifiers
• IP address
• Browser or network information
• Login date and time
• Session information
• Crash reports and performance information
• Usage analytics

E. User Communications

If you contact us through email, customer support, feedback forms, or other communication channels, we may retain the information you provide and the related communications in order to:

• Respond to your inquiries
• Resolve technical issues
• Provide customer support
• Maintain service records

Users may access the Services using available authentication methods, including mobile-number-based OTP verification and other authentication methods offered by the Services.

Your mobile number is used to identify your account and to send or verify one-time passwords (OTPs) for authentication. For OTP delivery and verification, your mobile number and related authentication information may be processed by trusted third-party service providers that provide authentication, SMS, or related services on our behalf.

We use appropriate authentication and security measures to help protect user accounts from unauthorized access.

The information collected is used for legitimate educational and business purposes, including:

• Creating and managing user accounts
• Providing access to purchased or otherwise available educational content
• Providing premium educational content purchased by users
• Delivering educational content and Services
• Tracking and displaying learning progress
• Conducting online tests, quizzes, assignments, and related learning activities
• Generating certificates or reports, where applicable
• Personalizing or improving the learning experience
• Sending important In-app notifications, course updates, and announcements
• Providing technical and customer support
• Improving application performance and reliability
• Preventing fraud, misuse, and unauthorized access
• Monitoring system security
• Conducting analytics and research for service improvement
• Complying with applicable legal obligations

We use your information only for purposes consistent with this Privacy Policy and applicable laws.

Depending on the features you use, the application may request access to certain device permissions.

Permissions are requested only when necessary for the relevant feature and can generally be managed through your device settings.

Vaidehi Learning uses Razorpay, a third-party payment service provider, to process payments for Services, including purchases of premium educational content.

When a payment is initiated, Razorpay may process the payment information necessary to complete the transaction. Vaidehi Learning's backend may receive and store transaction-related information needed to record and manage the purchase, such as:

• Order ID or order reference
• Payment ID or payment reference
• Transaction amount
• Payment status
• Other transaction metadata necessary to reconcile or support the payment

Vaidehi Learning does not store sensitive card or UPI credentials such as full credit/debit card numbers, CVV, ATM PIN, UPI PIN, or internet banking passwords. Such sensitive payment credentials are handled by the applicable payment service provider and are subject to its privacy and security practices.

Payment processing is governed by the applicable privacy and security policies of Razorpay and other payment service providers involved in a transaction.

Vaidehi Learning respects your privacy and does not sell, rent, or trade your personal information.

Your information may be shared only as necessary in the following situations:

Service Providers

We may share limited information with trusted third-party service providers that assist us with:

• OTP, authentication, and SMS services
• Payment processing, including Razorpay
• Cloud hosting and infrastructure
• Email delivery
• Analytics and performance services
• Technical support

These providers are expected to process information only for the services they provide to us and to maintain appropriate security and confidentiality.

Legal Compliance

Information may be disclosed when required or permitted by applicable law, including:

• By law or lawful legal process
• By court order
• By government or regulatory authorities
• During legal investigations
• To protect our legal rights
• To prevent fraud, misuse, or security threats

Business Protection

We may disclose information when reasonably necessary to:

• Protect platform and user security
• Prevent unauthorized activities
• Enforce our Terms of Service
• Protect users and the public

Except as described above or otherwise permitted or required by law, your information will not be shared with external parties without your consent where consent is required.

We implement appropriate technical, administrative, and organizational safeguards to protect your information, including:

• HTTPS encrypted communication
• Secure authentication mechanisms
• Password protection and encryption where applicable
• Access control systems
• Role-based permissions
• Secure server infrastructure
• Security monitoring
• Data backup procedures

Although we strive to use commercially reasonable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

We retain personal information only for as long as reasonably necessary to provide the Services and for legitimate purposes, including:

• Providing educational services
• Maintaining necessary academic and transaction records
• Fulfilling legal and regulatory obligations
• Resolving disputes
• Enforcing agreements
• Preventing fraud and maintaining security

When information is no longer required and is not required to be retained by law or for legitimate legal, security, fraud-prevention, or dispute-resolution purposes, it will be securely deleted or anonymized in accordance with applicable laws.

Vaidehi Learning provides educational services that may be used by students under the age of 18.

Users below 18 years of age should access the platform under the supervision of a parent or legal guardian. Parents or guardians are encouraged to monitor the child's use of the Services and contact us if they have concerns regarding personal information.

Subject to applicable laws, users may have the right to:

• Access their personal information
• Correct inaccurate information
• Update profile details
• Request deletion of their account
• Request deletion of personal information
• Withdraw consent where applicable
• Raise privacy-related concerns

Requests will be processed within a reasonable timeframe, subject to verification, legal requirements, and legitimate data-retention obligations.

Users can request the permanent deletion of their account and associated data at any time.

To submit an account deletion request, please follow the procedure on our official Account Deletion Page or email your request to support@vaidehilearning.in including your registered mobile number.

Upon verification, we will process the account deletion request in accordance with our data retention obligations and applicable laws. Personal information associated with the account will be deleted, except for information that we are required or permitted to retain for legal, security, fraud prevention, dispute resolution, or other legitimate purposes.

Our website and mobile application may use cookies, analytics tools, and similar technologies to:

• Improve user experience
• Understand platform usage
• Measure performance
• Enhance security
• Improve or personalize content and services

Users may manage cookie preferences through their browser settings where applicable.

Vaidehi Learning reserves the right to modify or update this Privacy Policy at any time.

Any changes will become effective upon publication on our website or application. Continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.

Users are encouraged to review this Policy periodically.

By registering, accessing, or using Vaidehi Learning Services, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy and in accordance with applicable laws. Where applicable law or Google Play requirements require a separate or affirmative consent or disclosure, we will provide it through the relevant user interface or permission flow.

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy, please contact us: